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authorized,still can't download

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shencai +0 points · 2 months ago

Hello,sir, My access for shhs database has been approved. But when i try to download with nsrr command as per the posts above, and copy paste my token,it shows" AUTHORIZED as",but it always gives me this error. "UNAUTHORIZED Public Access Only".

. could you refresh my token as you help hadisk done six years ago Thank you~

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mrueschman +0 points · 2 months ago

Hi,

I see you submitted a data request 3 days ago that is still under review. Is your prior approved request associated with a different email address?

Please tell me what version of Ruby and the NSRR gem you have installed (run "ruby -v" and "nsrr -v" at the command prompt). I suggest using Ruby 3+ and NSRR gem 8.0.0.

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shencai +0 points · 2 months ago

well,thanks for replying.Maybe i misunderstand the email,i means that i should wait 2 weeks for review by the Team?By the way my ruby version is 2.5.1p57 ,gem version is 3.3.9. I use the ruby and gem for the first time,installing today,and don't know how to upgrade them. Sorry for bring some issue

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mrueschman +0 points · 2 months ago

Yes, you'll hear back about your data request in the next two weeks. You'll receive an email.

Can you try downloading the RubyInstaller for Windows here? https://rubyinstaller.org/

Then after installing Ruby and the DevKit, you should run "gem install nsrr" at the command prompt, which will hopefully install NSRR gem version 8.0.0.

No need to apologize - other users in the future may have similar issues, so thanks for bringing your questions to the forum.

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